Where automation fits
| Area | What the automation does | Where a person stays involved |
|---|---|---|
| Enquiries | An assistant answers common questions in the visitor's language from content you approve, and collects the details your team needs | Pricing, commitments, complaints and anything outside its brief |
| Onboarding | Sends welcome messages, document requests and reminders in the right language | Checking documents and approving the client |
| Documents | OCR reads typed invoices and forms; templates generate standard letters and confirmations | Reviewing unclear scans and signing |
| Approvals | Routes requests to the right approver and records the decision | The decision itself |
| Reporting | Compiles figures from forms and tools into a scheduled summary | Interpreting the figures |
Designed with GDPR in mind
An automation that touches personal data needs the same thinking as any other processing. Before building, we agree with you what data each step uses, why, how long it is kept, and which providers are involved. We keep data collection to what the task needs, and we design assistants to say clearly that the visitor is talking to an automated system. Where an automated step could significantly affect a person, a human makes the final decision.
From idea to working process
- Describe the task: what starts it, which languages it involves, who handles it now, and what the result should be.
- We review your tools and data and propose a scope.
- You receive a written quote; AI automation projects have no public price because each one differs.
- We build and test the automation with real examples in each language.
- It runs alongside your current method until you are satisfied, then takes over with a documented handoff to a person.
Good first candidates
- Questions you answer every week in more than one language.
- Requests for the same set of documents from every new client.
- Reminders that someone currently sends by hand.
- Letters or confirmations assembled from the same template each time.
- A weekly figure that someone copies from three tools into a spreadsheet.
Limits we are open about
- Assistants do not give legal, medical or financial advice, and they do not quote binding prices.
- Machine translation within an assistant is useful but not flawless; key wording should be checked by a fluent speaker.
- OCR accuracy falls with poor scans and handwriting, so review steps are built in where errors would matter.
- We do not claim a fixed amount of time saved.
If your process involves forms or personal data, read GDPR basics for business websites, then send us a description of the workflow.
Common questions
Which languages can the assistant handle?
Modern AI models handle most major European languages well. We test with real examples in each language you need and recommend human review of key wording in less widely used languages.
Can the assistant work on WhatsApp?
Yes. Assistants can answer and route enquiries on your website, by email or on WhatsApp, subject to the platform's own rules for business messaging.
Is document automation part of a package?
Digital Office Premium includes OCR, PDF processing and automated document generation. Other automation projects are scoped and quoted in writing.